Welcome to PRAGYA RIDE. This Privacy Policy explains how Pragya Ride Technologies Limited ("we", "us", or "our") collects, uses, protects, and discloses information when you use our mobile applications, website (pragyaride.com), and related mobility services.
1. Information We Collect
We collect information necessary to provide safe, reliable ride-hailing and delivery services:
- Account Information: Name, phone number, email address, profile picture.
- Location Information: Real-time precise GPS coordinates from your device when using the passenger or driver app to facilitate pickups, navigation, route estimation, and safety tracking.
- Transaction & Trip Data: Pickup and destination locations, dates, times, distance, fare amounts, and payment method identifiers.
- Driver Documentation: Valid driver's license, vehicle registration, roadworthiness certificates, and identification for verified driver-partners.
- Communications: Call logs and in-app support chat records between passengers and drivers for quality, trip coordination, and safety purposes.
2. How We Use Your Information
Your information is used strictly to deliver and improve our platform:
- To match passengers with nearby verified drivers.
- To calculate upfront transparent fares and compute optimal travel routes.
- To provide critical platform safety features including 4-digit safety PIN verification and live trip sharing.
- To process earnings, payouts, and digital trip receipts.
- To provide customer support and respond to inquiries.
- To investigate fraud, ensure road safety, and comply with Ghanaian legal regulations.
3. Information Sharing & Disclosure
We do not sell your personal data. We share information only with:
- Drivers and Passengers: During an active trip, we share necessary trip coordination details (such as passenger first name, pickup location, driver name, vehicle photo, and registration plate).
- Authorized Service Providers: Trusted third-party partners providing map data, SMS gateway services, and payment processing under strict confidentiality terms.
- Legal & Regulatory Authorities: Where required by Ghanaian law, court order, or to protect the vital safety of passengers, drivers, or the public.
4. Data Security
Pragya Ride Technologies Limited implements modern security protocols, encryption in transit (TLS/HTTPS), and access controls to safeguard your personal data from unauthorized access or disclosure.
5. Your Rights & Choices
You have the right to access, update, or request the deletion of your account and associated personal data at any time by contacting our support team.
6. Contact Us Regarding Privacy
If you have questions or concerns about this Privacy Policy, please contact:
Pragya Ride Technologies Limited
Email: support@pragyaride.com
Phone: +233 30 200 8888
Official Website: pragyaride.com